Help

Quick answers to common questions. Still stuck? Email [email protected] — we usually reply within one business day.

Getting started

How do I get my first article?

After signing in, complete the 5-step onboarding (business, website, voice, topics, delivery). Seedling then schedules your first article on the next generation run. Most users see their first article in the dashboard within 24 hours.

How does the generation schedule work?

You pick a cadence — daily, three times a week, twice a week, or weekly — on the Settings page. Seedling generates the next article in your keyword queue at the start of each scheduled day. You can pause or change cadence at any time from Settings.

What counts as an article?

One article = one SEO-oriented blog post (typically 900–1,500 words) generated from one keyword in your queue, plus the hero image (on Starter and above) and any inline visuals (Pro). Text-only articles on the Lite tier don't include images.

Managing your queue

How do I change my keywords?

Go to Keywords. You can add new keywords, reorder the queue by drag-and-drop, skip a keyword, or delete one. Your next generation run will always pick the topmost unprocessed keyword.

Can I edit an article before it's delivered?

Yes. Each article enters a review state in your dashboard. Click an article to read it, edit inline, then approve or reject. If you have auto-approve enabled, articles skip review after Seedling has proven reliable on your first few.

Delivery

How do I receive my articles?

Choose one channel in Settings → Article delivery:

• Email — we send the article as formatted HTML plus a Markdown download link.
• Dashboard only — read and download from the dashboard.
• GitHub — Seedling commits the article to a repository and path you specify. You connect a GitHub Personal Access Token scoped to that repo only; we encrypt it at rest.

Will Seedling publish directly to my blog?

No. Seedling delivers ready-to-publish files; you (or your site generator) publish. This keeps us CMS-agnostic and puts you in control of the final copy.

Billing

How do I cancel?

Go to Settings → Account → Manage billing. You land in Stripe's customer portal where you can cancel. Your access continues until the end of the current billing period.

Do you offer refunds?

We do not issue pro-rated refunds for partial months. If you believe you were charged in error, email [email protected] and we will investigate.

Can I pause my subscription?

Stripe supports subscription pauses from the customer portal (Settings → Manage billing). While paused, you won't be billed and no new articles are generated.

Troubleshooting

I didn't receive my sign-in email.

Check your spam folder. Links come from [email protected]. Each link expires in 15 minutes — if yours expired, request a new one at /login.

Generation failed — what now?

Transient upstream failures (Anthropic or kie.ai outages) are automatically retried on the next run. Persistent failures surface in the dashboard with a re-queue button. Contact support if an article stays stuck for more than 48 hours.

Still need help?

Email [email protected] with your account email and a short description of the issue. Typical reply time: within one business day.